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Hard To Restore From Backup With No Information
A user called who had lost a document. Thinking at first that we could restore it from a backup tape, my colleague started asking some standard questions.
Me: "Okay, when did you lose the document?"
User: "I don't know. I wrote it about a year or so ago."
Me: "When did you write it?"
User: "I don't know."
Me: "Was the document deleted?"
User: "I don't think so. It's on the server somewhere."
Me: "Which network drive did you save it to?"
User: "I don't know."
Me: "Well, what is the name of the document?"
User: "I don't know. It was too long ago!"
Me: "Can you tell me what client it referred to?"
User: "No."
Me: "Ummm, well, there are several hundred thousand documents on the servers, so unless we have some more information about the document, it's going to be tough to find."
User: "But, can't you just restore it from the backup? I really need this document!"
Me: "What kind of document was it?"
User: "It was a fax, and I don't want to have to type it again!"
This is what scares me: the user had likely wasted more time on the phone call than she would have needed to type up the fax anew as it turned out, it wasn't more than two or three pages.
